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Telephone Operator ( Sales & Information Center - Full Time)

Saint Simons Island, Georgia
20 Sep 2022
Basic Job Function:
Professionally operate the Sea Island switchboard and promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures. Minimum Requirements:
 One (1) year in a switchboard or receptionist experience preferred
 Experience working in a hotel or resort preferred
 High School Diploma or equivalent credentials preferred
 Excellent communication skills, both written and verbal
 Proficient in Microsoft Office software applications such as: Word, Excel, and Outlook preferred
 Proficient with peripherals, copier, fax, telephone and calculator
 Consistently aspires to fulfill our core Company values (Accountability, Caring, Integrity, Loyalty, Passion, Respect, Teamwork, and Trust)
 Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
 Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
 Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
 Ability to easily adapt to organizational and environmental changes
 Must be flexible to working days, early mornings, evenings, weekends, and holidays
 Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy Tasks/Responsibilities:  Speaks clearly and politely in a friendly and positive manner, making sure the caller is connected to the correct extension
 Operate the switchboard, relay incoming, outgoing and interoffice calls
 Operate Opera software to check guest status, enter/conduct wake up calls, enter/deliver messages, reference department and employee extensions
 Supply basic resort information to callers using printed, intranet and website reference materials.
 Establish and maintain extensive knowledge about Sea Island to help callers as quickly, accurately and effectively.
 Monitors radio to contact security and required to be well prepared to react to any emergency that may occur
 Follow instructions pertaining to the telephone operation assigned by the supervisor
 Maintain a thorough knowledge of current guest services, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
 If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
 Maintains cleanliness and organization in all work areas
 Uphold appropriate departmental standards of quality/timing
 Uphold and ensure compliance with all company and departmental policies and procedures
 Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
 Attends all scheduled employee meetings and brings suggestions for improvement
 Willing and timely execution of other duties as delegated by leadership Physical Requirements:
 Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
 If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
 Ability to perform repetitive tasks with accuracy
 Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift
 Ability to read, write and communicate effectively in English, both written and verbal
 May be exposed to mechanical, electrical, chemical and fume hazards
Maintain compliance with Company Resort Professional Image Policy
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  • Job Reference: 717023575-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Saint Simons Island, Georgia
  • Salary: On Application