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Service Desk Manager

Appleton Thorn, Warrington
£55,000 to £60,000
Job Type
12 Sep 2022
Our client is the UK s largest privately only logistics company. Due to growth and acquisitions the company are looking to employ a Service Desk Manager. The company are looking for a Service Desk Manager with experience of working for a larger Group. Information Technology is a critical part of their strategy and operation, and the Service Desk Manager plays a key role in that. You will be leading service desk teams in multiple locations nationwide. This really is a value-add role, so you ll need to have new ideas and be proactive but also be prepared to roll up your sleeves from time to time! This is a great role as you will have the opportunity to shape this role from day one and really make it your own. What will you be doing? Team management, including managing holidays, expenses, and absence. Resolving any people management issues and yearly performance reviews. Team mentoring and leadership; training and shaping the team to strive for excellence. On boarding of new team members and encouraging the development of existing team. Providing an escalation path for the business regarding any issues and queries. Managing the allocation, prioritisation, and progression of tasks. Ensuring through regular audit checks that your team are adhering to the processes set for, logging and classification of incidents, investigations and diagnosis of incidents and new user account creation. Analysing reports to ensure that the monitoring of incidents are escalated, resolved, and closed in a timely manner. Policy and procedural control checks such as auditing starter/leaver processes, asset registering and management. Ad-hoc project delivery. We're looking for someone who has the following: An excellent telephone manner with the ability to communicate at all levels Proven experience in a busy customer focused environment. The ability to work under pressure and to tight deadlines. Excellent communication skills with strong customer focus. Experience in a similar role, ideally working for a large Group. Knowledge and experience of Warehouse or Transport Management Systems would be advantageous. The flexibility to travel. What you get in return: Competitive basic salary 25 days holiday plus 8 bank holidays Car Bonus Private health care Life assurance Pension scheme Retail discount
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  • Job Reference: 710445631-2
  • Date Posted: 12 September 2022
  • Recruiter: Talent Agility LTD
    Talent Agility LTD
  • Location: Appleton Thorn, Warrington
  • Salary: £55,000 to £60,000
  • Bonus/Benefits: 10% Bonus and excellent benefits
  • Job Type: Permanent