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Server - Sea Island

Location
Waverly, Georgia
Posted
20 Sep 2022

Basic Job Function:
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:
Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
Familiarization with restaurant POS systems preferred
Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
TIPS (Training for Intervention Procedures) certified preferred
Excellent communication skills, both written and verbal
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Prepare station for service prior to guest arrival, including the supplying of side stands, setting of and inspection of all tables for cleanliness, and correctness of settings
Serve food and beverage items according to prescribed procedures
Monitor diners' satisfaction frequently and anticipate needs without requiring direction
Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
Answer any questions guests may have about Sea Island or the area to the best of one's ability
Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited
Accurately summarize meals served for reporting purposes per established procedure
Reset tables as needed
Learn the names and personally recognize our regular guests and members
Record and bill orders accurately into the register system and process payments using guest/member cards
Properly obtain completed guest checks bearing all required information
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 717024573-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Waverly, Georgia
  • Salary: On Application