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Senior Medical Receptionist

£30,000 to £35,000
Job Type
12 Sep 2022
Our client, a leading private healthcare clinic in Harley Street are looking for a Senior Medical Receptionist to join their expanding team You will provide a lead point of contact and act as a lead focal point of communication between patients, doctors, and other medical staff. The post holder would need to ensure that the reception team runs in the most efficient manner and provide a high quality of customer service to patients and both clinical and non-clinical staff. Duties Oversee the welcoming of patients in the reception area, note their attendance on the computer, or make the appropriate appointment, monitor the flow of patients into consulting and treatment rooms. Management of the reception team, including bank staff. Management of reception team annual leave requests and rotas Ensure that patients requesting 'urgent consultation without prior appointment are assessed and the request referred to a doctor. To ensure that an explanation is made of the practice arrangements and formal requirements to new patients and those seeking temporary registrations whilst ensuring the correct procedures are followed. To understand and operate both new and repeat prescription requests both manually and via the computer and ensure that requests are actioned where possible within two working days. Ensure total familiarity with all appointments systems in effect including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record Deputise in management of room allocations for all clinicians To correctly follow the procedures when trying to contact the duty doctor on call. Skills/Key Competencies Exceptional communication skills Experience managing staff Ability to work without direct supervision and determine own workload priorities Problem analysis and problem-solving This is a very busy role so you must be able to work well and remain level headed under pressure Decision-making Experience working in a similar role for the NHS or in Private Healthcare is essential Excellent company to work for with fantastic prospects
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  • Job Reference: 710444825-2
  • Date Posted: 12 September 2022
  • Recruiter: Artemis Recruitment
    Artemis Recruitment
  • Location: London
  • Salary: £30,000 to £35,000
  • Sector: Administration
  • Job Type: Permanent