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Quality Assurance Advisor

Location
Glasgow, Lanarkshire
Salary
£24,000 to £31,000
Job Type
Permanent
Posted
12 Sep 2022

Quality Assurance Auditor

Location: Glasgow City Centre

Salary: Up to £24k - £30k per annum D.O.E + Annual Bonus

Hybrid working, amazing pension, smartphone with unlimited data, laptop, private medical care, and other fantastic benefits.

This role would suit people with experience in customer service, quality assurance and or auditing within a banking, finance, or insurance related industry.

The Company

A leading provider of technology-based communication products and solutions to business clients in the UK.

People and customer orientated business offering very strong career prospects and great benefits.

The Role - Quality Assurance Auditor

The Quality Assurance Auditor pays a vital role in conducting monthly audits on customer interactions to ensure the contact centre and retail teams are meeting regulatory requirements while interacting with customers.

You will be part of a close functioning team managing your own workload you will have the autonomy to investigate potential issues as you see fit and provide recommendations to ensure all customers are treated fairly.

You will use the FCA Compliance Framework to ensure all customers receive the correct outcomes.

You will conduct root cause analysis (RCA) to support continuous improvement on quality and performance.

Provide feedback to improve performance in operational areas.

The Candidate - Quality Assurance Auditor

We will consider all relative backgrounds for the role with particular interest in people who have a background in quality assurance.

It would be ideal if you have worked in a FCA regulated environment, but not essential as full training is provided.

You will have great people skills and the ability to communicate feedback.

Problem solving and analytical skills are key for this role.

Ideally you will be someone who wants to progress their career long term within this business and take advantage of world class investment into your training and development.

The Rewards

Basic salary of up to £30k, along with a very attractive working conditions and an annual bonus.

Genuine opportunity to progress your career into more senior roles.

The backing and support of working for an amazing brand

Great benefits, incentives and culture are just some of the perks that you can expect.

Red Rhino Solutions - A Rare Breed

We work exclusively with our clients to hire the best talent in the market.

Follow us on LinkedIn to see other roles and view our website

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Details

  • Job Reference: 710411063-2
  • Date Posted: 12 September 2022
  • Recruiter: Red Rhino Solutions
    Red Rhino Solutions
  • Location: Glasgow, Lanarkshire
  • Salary: £24,000 to £31,000
  • Sector: Manufacturing Operations
  • Job Type: Permanent