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Public Cloud Services Manager

Location
Glasgow, Lanarkshire
Salary
£45,000 to £60,000
Job Type
Permanent
Posted
1 Sep 2022

360 Recruitment are a specialist Technology recruiter, currently recruiting for a Public Cloud Services Manager to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:Public Cloud Services ManagerSalary:Up to £58,000 + On Call + Benefits Permanent Role:Full Time - Permanent

Location:Working Remotely & Travel to Clients sites occasionally+ On Call About the Role:

This is a senior customer facing role with responsibility for managing business-critical bespoke applications, infrastructure and services.

Your role will be to work with a multi-skilled Professional Services DevOps capability and Operations team that delivers a critical function to a portfolio of Public Cloud Managed Service Customers.

Main Responsibilities:

  • Measuring and reporting on contractual performance at regular Customer meetings and formal Service Review meetings.
  • Developing Customer relations and becoming a trusted partner.
  • Delivering services to meet and exceed Contractual obligations.
  • Revenue growth from the increased scope of services, innovation and system enhancement opportunities.
  • Financial control of allocated Services (managing cost, margin).
  • Strategic management of Service delivery aspects such as Cost Optimisation, Capacity planning and Disaster Recovery.
  • Overseeing effective day-to-day operations ensuring a high-quality service (SLA and Business outcome measures).
  • Risk Management and Continuous Service Improvement.
  • Refining use of Service Management tools and processes.
  • Responsible for Service Transition from an incumbent supplier or Project delivery teams to provision of a Live Managed Service

Experience:

  • Solid experience in a customer-facing Service Management role.
  • Experience in managing multiple managed services and customers in parallel.
  • Demonstrable service management experience in a fast-changing business environment.
  • Excellent communication, and people leadership skills with a proven track record of delivery.
  • Experienced in formal and recognised appropriate service management methodologies e.g. ITIL.
  • Must have experience working at a senior management level with excellent stakeholder management.
  • Knowledge of service management tools such as Service Desk, CMDB, monitoring tools.
  • Experience with Contracts and service level agreements.
  • Broad IT knowledge covering Cloud hosting, hardware, bespoke and packaged software.
  • Extensive applications (bespoke or 3rd party product) experience within a support environment.

If the role of Public Cloud Services Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

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Details

  • Job Reference: 699488398-2
  • Date Posted: 1 September 2022
  • Recruiter: 360 Recruitment Consultancy Ltd
    360 Recruitment Consultancy Ltd
  • Location: Glasgow, Lanarkshire
  • Salary: £45,000 to £60,000
  • Sector: Administration
  • Job Type: Permanent