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Operations Support

Nuneaton, Warwickshire
£20,000 to £25,000
Job Type
1 Sep 2022

Operations SupportDescription:The focus of this role is to provide 5-star customer service alongside business support to help grow and develop the business. Understanding, anticipating, and delivering to customer and business needs, achieving results within quality and time constraint.Hours 8am - 4pm Monday - Friday with a one-hour lunch.Role:1. Providing support to the operational team answering calls and emails in a professional manor and ensuring all items are followed up2. Liaise closely with site teams and management, ensuring accurate processing of quotations and purchase orders3. Producing project paperwork documentation4. Ensuring Service Management System is up to date5. Helping organise the engineering team, planning in work and ensuring materials are on site at the required time.6. Producing reports for the management team7. Monitoring calls received from the customer through to call completion and updating records8. Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all call outs within required SLA s.9. Ensure QHSE documentation is maintained and readily available using company systems10. Manage the service management system as a key user, providing training where required to others.11. Promote and maintain company culture throughout the team12. Maintain people records such as new starters, leavers, general staff changes, contact details, etc13. Effective communication with all levels of internal teams and external customers14. Complete supply chain form for new clients15. Complete process maps for the business16. Undertake any other duties as requested by the management of the businessBenefits:" 21 days Holiday + Bank Holidays" Automatically enrolled onto the pension scheme (NEST). As a member of NEST you can make member contributions into your retirement pot. We will contribute too and you ll normally get money from the government through tax relief, as long as you re eligible and making contributions. The current contributions are as follows: Employee: 4%, Employer 3% and the tax relief is 1%." Employees become eligible to join the company health care scheme after 6 months" 31 days holiday including 8 bank holidays" Tea and coffee available in the kitchen area" Free parking available on site

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  • Job Reference: 699487770-2
  • Date Posted: 1 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Nuneaton, Warwickshire
  • Salary: £20,000 to £25,000
  • Sector: Administration
  • Job Type: Permanent