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Online Shopper

Location
Saint Paul, Minnesota
Posted
15 Sep 2022

POSITION TITLE:  Online Shopper 

ACCOUNTABLE TO : Customer Service Manager or Assistant Store Director

CLASSIFICATION: UFCWLocal 1189

RANGE OF PAY: $10.25 - $16.00 per hour

SCHEDULE: Sunday - Saturday, varied hours

PRIMARY OBJECTIVE

Primary emphasis in this position is on shopping orders that have been submitted online and filling them with the freshest and best quality product available. When necessary, makes decisions on substitutions and communicating with customers who are not present in store with the goal of maximizing sales and customer satisfaction. Accurate processing of orders while maintaining positive customer relations is essential. This position requires ongoing positive customer interaction and providing prompt and courteous service. This position also requires ongoing social skills/verbal interaction, iPhone/iPad/scanner operation, lifting, walking and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager, Assistant Store Director or E-Commerce Lead.

ESSENTIAL POSITION FUNCTIONS

  • Performs order fulfillment
  • Retrieve online order using a smartphone, and shop the store to fulfill customer's request using a scanner as product is placed in the cart
  • Completes assignments in allotted time
  • Ensure quality selection of product
  • Execute on completion times and order accuracy
  • Effective communication and coordination with other departments and store staff
  • Provide comparable products for substitution
  • Prepare orders by ringing up and bagging orders in an efficient and effective manner
  • Stage orders to prepare for customer pickup
  • Assist customers when shopping

  • Greet, offer assistance, and thank customers
  • Answer or refer questions, and respond to customer requests as needed
  • Bring customers to location of item
  • Direct customer problems to management as appropriate
  • Performs runner function

  • Responsible for bringing orders to customer's vehicle in parking lot
  • Acknowledges customer's arrival in a timely manner via appropriate technology
  • Safely and promptly brings order and loads into customer vehicle
  • Uses greet, offer and thank to provide best in class customer service
  • Performs clean-up of staging area

  • Picks up and organizes area used for processing and staging of orders including coolers, freezers and shelving along with register and floor
  • Maintain food and groceries at proper temperature in accordance with food and safety standards to ensure food quality and customer satisfaction

    Follow all store and department policies and procedures

    Perform other duties as assigned or delegate

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    Details

    • Job Reference: 712991574-2
    • Date Posted: 15 September 2022
    • Recruiter: Jerry's Enterprises Inc.
    • Location: Saint Paul, Minnesota
    • Salary: On Application