About the job
We are currently recruiting for an IT Technical Support Analyst to join our client, FBN Bank (UK) Limited.
FBN Bank is a subsidiary of the First Bank of Nigeria - the largest and most respected banking institution in Nigeria and have branches in London and Paris, and Representative Office in Lagos and Abuja. FBN focus on providing outstanding, cross border trade and investment services between Africa, Europe and the Middle East.
Purpose of role:
Reporting to the Head of IT and IT & Cyber Security Manager, this role is to provide both IT operational and technical support function on all hardware and software peripheral core infrastructure of the FBN UK systems. In addition to ongoing problem/functional resolution, periodic application enhancements and system patch upgrades are required. The position also requires close interaction with all business areas and our service desk.
Primary Responsibilities of Role:
As IT Technical support analyst you would be expected to perform full technical support to all FBN UK Core Infrastructures and provide technical assistance to users on a range of systems and business applications.
The opportunity is for an experienced 2nd/3rd line IT Technical support person with a proven skills in Azure and demonstrable applications support specifically in the financial industry.
The opportunity to work in a very diverse IT environment, take on extensive responsibilities and work in both ongoing IT support, managed hosting providers and project capacities. Understanding of cloud technologies such as Azure/Amazon Web Services and Oracle Cloud Infra is essential.
The job holder is expected to have substantial experience in installing and configuring hardware operating systems, troubleshooting systems and networks.
Essential: Bachelor's degree, preferably in Computer Science, Mathematics, B Coms, or MSCE Pass Qualifications
- At least 5 years' experience in supporting IT systems
- Be Microsoft Certified on Azure Fundamentals
- Knowledge of SWIFT Alliance, Citrix Technology, VMware Office 365 Admin and an understanding of TCP/IP/DNS/DHCP protocols would be ideal as well.
- Hands on experience of Linux would also be beneficial.