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Inbound Customer Service Operative

Southampton, Hampshire
£19,000 to £19,357
Job Type
7 Sep 2022

Have you got experience in customer service either face to face or within a contact centre and looking for a new, exciting challenge? Do you want to work for a company known for its Great Place to Work awards? If so, read on...The Employment Services Desk act as the initial point of contact for all NHS SBS clients and a support service for the Payroll, Pensions and Recruitment Teams. The Employment Services Desk has to be knowledgeable and flexible in their approach whilst delivering excellent customer service. This role reports into the Employment Services Desk Team Leader.This role supports hybrid working with the requirement to attend the Southampton office once a week.What you'll be doing:

  • Being responsible for dealing effectively with queries from customers (both internal and external) by telephone or email, at all times conveying a professional and efficient attitude following customer service standards.
  • Resolving as many, if not all, queries as possible during the initial contact whilst being proactive to customer needs and actively participate in customer service improvement.
  • Achieving standards set within the SLA for KPI needs on behalf of all trusts.
  • Providing clear, concise, and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
  • Constructing suitable responses to queries from staff, HMRC and other outside organizations verbal and written and flexibly process multiple enquiries on multi customer payrolls.
  • Being compliant to Departmental Internal Controls and the financial framework determined by the Client.

What you'll bring:

  • A good standard of Education in English and Mathematics, preferably with GCSE level A-C.
  • The ability to work in a team with excellent Customer Service Skills.
  • Being computer literate is essential, proficient at using Microsoft word, Excel.
  • The ability to multitask, prioritise workload and have a good understanding of Time Management.
  • Understanding of performance targets and able to work towards KPI's.
  • Previous experience of working in a customer service environment is essential as is a background of working in a fast-paced work environment.

It would be great if you had:

  • A resilient and tenacious personality.
  • A fast learner with the ability to retain information.
  • Experience of working towards targets or KPI's.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Permanent

Location: Southampton or surrounding area

Security Clearance Level: BPSS

Internal Recruiter: Kayleigh

Salary: £19,357

Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

Apply for this job now


  • Job Reference: 706200804-2
  • Date Posted: 7 September 2022
  • Recruiter: Sopra Steria
    Sopra Steria
  • Location: Southampton, Hampshire
  • Salary: £19,000 to £19,357
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent