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French Speaking Customer Service Representative

Location
Bristol, Somerset
Salary
£21,500 to £22,500
Job Type
Permanent
Posted
1 Sep 2022

Do you pride yourself on providing good customer service? Are you looking to join a successful and growing company?

My client is an international insurance firm based in Central Bristol. They are seeking a French-speaking Service Support Representative to join a friendly and dynamic team. For this role, you will be handling a range of customer service queries for French-speaking Customers. You will investigate and evaluate claims, ensuring that all customers receive exceptional service throughout.

They are offering a hybrid working environment, 3 days in the office and 2 from home!

Key responsibilities:

  • Answer phone calls and respond to inquiries within target timescales and make outgoing calls/correspond in writing, as necessary
  • Confirm and verify insurance details that are provided and accurately enter them into the database, and utilise the database to accurately interpret and communicate data
  • Review and respond to insurance documents and miscellaneous correspondence within target timescales to confirm client's insurance criteria are met
  • Investigate claims thoroughly to obtain pertinent facts about losses and record claims data information accurately in the database (including gathering all necessary documents to verify losses)
  • Notify insurers of all claims received
  • Arrange for timely repair or replacement of equipment with an approved supplier, claims payment, and/or salvage
  • Comply with recommendations made by an insurer, and/or internal auditors
  • Resolve customer complaints within target and FCA guidelines ensuring that we treat customers fairly
  • Translate documents as necessary
  • Maintain weekly and/or monthly productivity and work completed reports as directed
  • Support the wider team through demonstrating our values in work and behaviour, and working with the business to achieve goals

Knowledge required:

  • Ability to speak and write English and French fluently and to a professional standard
  • Experience in a customer service/claims environment
  • Awareness of cultural and working practices in France

Working hours: 37.5 per week Monday - Friday between 9.00am to 5.30pm,

Hybrid role once full trained

Full product and process training will be provided.

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Details

  • Job Reference: 699494846-2
  • Date Posted: 1 September 2022
  • Recruiter: Alfred Recruitment LLP
    Alfred Recruitment LLP
  • Location: Bristol, Somerset
  • Salary: £21,500 to £22,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent