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Expeditor (Oak Room - Full Time)

Location
Saint Simons Island, Georgia
Posted
20 Sep 2022

Basic Job Function:
Responsible for proper plate presentation in the kitchen and the efficient, and timely transportation of plates to the dining room. The Expeditor/Food Runner serves as a crucial communication link between the kitchen and front of the house staff. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:
Previous Food & Beverage experience in a luxury hotel, resort or fine dining restaurant preferred
Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
TIPS (Training for Intervention Procedures) certified preferred
Servsafe Certification preferred
Understanding of Forbes 5-Star dining standards preferred
Familiarization with Micros POS (point-of-sales) system preferred
High School Diploma or equivalent credentials preferred
Excellent communication skills, both written and verbal
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Maintain a passing score on written and verbal food and beverage tests
Responsible for ensuring proper plate presentation and garnish guidelines are meet
Communicate with front of the house and chef to properly run food
Polish all plates for service
Maintain breakdown station from set-up and throughout shift
Assist in training of new employees when necessary
Maintain cleanliness in all areas including counters, sinks, utensils, shelves and storeroom
Relocate and/or arrange the restaurant furnishings or banquet furnishings and equipment as directed
Assist in the clearing and resetting of tables when needed
Re-stocking service areas including beverage station
Communicate continually with Servers on table and guest needs in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
Communicate continually with kitchen about guest special requests and needs, also communicate with Supervisor/Manager to ensure quality service
Assist the kitchen and service staff with sidework and food delivery when needed
Correctly position plates
Deliver food to table and place in the proper position
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
Accountable for guest satisfaction by ensuring Sea Island's standards are met; address guest concerns in a timely and efficient manner
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 716720755-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Saint Simons Island, Georgia
  • Salary: On Application