Apply for this job now

Employee Relations Specialist (Based in Hitchin)

Hitchin, Hertfordshire
Job Type
1 Sep 2022

We have an exciting opportunity for a Employee Relations Specialist to join our Fortem HR team, based in Hitchin, Hertfordshire supporting our Fortem family! This is a permanent position ideal for someone who is confident, driven and passionate to succeed. We need someone to be the knowledge expert for the HR Support Centre and support both standard and escalated enquiries by providing business focused coaching and support for managers. Ensure accessibility of all case information through agreed process of logs. In return you will receive not only a great place to work but lots of benefits, please see below:


Paid a Competitive salary

Car allowance OR salary sacrifice company car

24 days annual leave + your birthday off (or the nearest Friday/Monday, if it falls on a weekend)

Sick pay - Full pay for up to 20 days off sick in your first year, up to 40 days after that

Pay review every January

26 weeks full pay maternity leave, 8 weeks full pay paternity leave

Discounted gym memberships at national and local gyms

Up to £3,000 colleague referral fee

Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Your responsibilities will include:

Operate regionally to support branches with employee relations requirements, including regular branch attendance for complex absence meetings, hearings, training sessions.

Build relationships with key stakeholders within region to establish effective working relationship built on trust and credibility.

Work as a team to ensure the HR Support Centre is manned, delivers a fast, efficient, and professional telephone-based service and achieves a high percentage of first-time resolution.

Ownership of cases through to closure and appropriate recording of case details.

Prioritise time to ensure service is delivered according to published KPI's and SLA's.

Be the knowledge expert and provide a point of escalation for complex HR Support Centre requirements. Ensure internal escalation of cases as required, ensuring timely close out.

Ensure management of people issues is consistent with Fortem's values and behaviours.

Coach and train Line Managers on HR issues, providing business focused, risk balanced advice. Provide end to end technical support on mobilisation.

Continuous learning including reading, seminars and undertaking operational projects.

Support Head of HR if required.

Undertake central HR projects to support the development of the business.

Maintain organised Support service ensuring administration is undertaken in a timely fashion including regular filing, archiving, and shredding.

Participate on weekly rota for monitoring group email inbox. Responsible for agreeing cover for any periods of absence.

Produce monthly board report

Management of long- and short-term sickness cases through to return to work at acceptable levels through analysis of cases and active management.

Essential and Desirable Criteria


Excellent knowledge of employment law and ability to apply a pragmatic rather than text book approach.

Ability to understand the business and balance commercial needs with assessed risks

Sound experience in management coaching

Experience of providing technical and practical telephone support

Ability to managing problems by identifying cause and effect and proposing solutions

Strong influencing and negotiating skills


Experience within a HR Support Centre

Confidence in own ability

Keen to learn and develop in Human Resources

Attention to detail and completer finisher

Good common sense and ability to articulate information

Professional and personable telephone manner

Dedication to team and business success

'Can do' positive attitude

Other Requirements: - Whole business focused

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We look for people who:

Are honest and trustworthy

Consistently exceed expectations

Take ownership of tasks and see things through

Meet deadlines

Go the extra mile

Respect and value other ideas Sound like you?

If so, come and join our Fortem team and become a great ambassador of our business.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements. Benefits may vary dependent upon the role and type of employment contract.

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets. Fortem is part of the Willmott Dixon Family of Companies which is one of the largest privately owned Construction businesses in the UK. Willmott Dixon, for the past four years has been the highest privately owned construction and Development Company in the prestigious Sunday Times best companies to work for list.

Apply for this job now


  • Job Reference: 699495549-2
  • Date Posted: 1 September 2022
  • Recruiter: Fortem
  • Location: Hitchin, Hertfordshire
  • Salary: On Application
  • Sector: HR / Recruitment
  • Job Type: Permanent