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Customer Support Administrator

Witham, Essex
£19,000 to £21,000
Job Type
12 Sep 2022
A client of ours in the Witham area are recruiting a Customer Support Administrator to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying up to £21,000 per annum depending on experience. Your key duties in this Customer Support Administrator role will include but are not limited to: To carry out fully any instructions given by the Contact Centre Manager and undertake all administrative functions in connection to the department. To be responsible for answering all telephone calls, deal with email and electronic orders in a timely and efficient way. To deal with customer enquiries/queries, maintain records and build customer relationships whilst representing the company. On-board new customers via New Accounts Process ensuring all regulatory requirements are achieved. To be proactive in creating extra sales by increasing account business, following up leads and proactive calling on any business development campaign provided. To achieve any targets set on new product initiatives, special offers, product launches and house preferred brands by increasing sales. Maintain CRM information for all contacts, queries etc. Skills and Experience required to be considered for this role: Previous experience within a Call Centre and Customer Service role dealing with a high volume of calls essential. Ability to build robust relationships with customer base. Ability to deliver sales through analysing customer data and utilising a consultative sales approach. Experience of working with CRM system. Excellent communication skills. Strong organisational and multi-tasking skills If you feel like you meet the above criteria & would like to be considered for this Customer Support Administrator position, please apply with your CV and contact Abi at Prime Appointments for a confidential chat
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  • Job Reference: 710442810-2
  • Date Posted: 12 September 2022
  • Recruiter: Prime Appointments
    Prime Appointments
  • Location: Witham, Essex
  • Salary: £19,000 to £21,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent