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Customer Services Team Leader

Location
Southampton, Hampshire
Job Type
Permanent
Posted
12 Sep 2022
Managing a skilled team, to make sure essential KPI's and targets are met. Client Details Our client is a reputable customer service centre in the heart of Southampton! Description To provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: helping to develop and implement customer service policies in an organisation finding ways to measure customer satisfaction and improve services managing a team of customer service staff handling face-to-face enquiries from customers. Profile To be a successful applicant for this role, you must possess; customer service skills. administration skills. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. business management skills. to be thorough and pay attention to detail. the ability to work well with others.Job Offer Fantastic Team Culture
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Details

  • Job Reference: 710446396-2
  • Date Posted: 12 September 2022
  • Recruiter: Page Personnel
    Page Personnel
  • Location: Southampton, Hampshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent