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Customer Service Executive

Location
Salisbury, Wiltshire
Job Type
Permanent
Posted
6 Sep 2022
Job Description: We have a fantastic opportunity for a Customer Service Executive to join our client s thriving Customer Service Centre. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products. Role Duties: Representing our company in a professional manner and handling all phone calls and written correspondence to the highest standard Developing good working relationships and rapport with customers, advisers and external third parties Building and maintaining relationships with other internal departments Identifying how our Distribution colleagues can support and deliver resolutions to queries that are the best outcome for all parties concerned Providing great customer service, demonstrating empathy, and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised Going the extra mile; being an advocate for our customers and advisers Essential Skills: A strong team player who is approachable, helpful, and willing to go the extra mile Confidence to use your own initiative and problem-solving skills Ability to prioritise and remain agile with conflicting work demands Experience in financial services, with an understanding of interactions and interdependencies across all functional groups and stakeholders The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written A willingness to try new things and embrace change & a positive and professional attitude
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Details

  • Job Reference: 705691014-2
  • Date Posted: 6 September 2022
  • Recruiter: OPRA GROUP
    OPRA GROUP
  • Location: Salisbury, Wiltshire
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent