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Customer Service Coordinator

Stansted, Essex
Remote Working
Remote Working
Job Type
7 Sep 2022

My client is looking for a new Customer Service Coordinator to join their expanding team in their beautiful new offices in Stansted.

  • £25K
  • Monday - Friday


  • Hybrid working
  • 50/50 Work from home & office split
  • Annual leave 23 days + bank hol ( 3 days may be required to be reserved for Christmas closure)
  • Defined contribution pension scheme - will match and double their employer contribution up to an employee contribution of 6% (6% employee + 12% employer = 18%)
  • Income protection
  • Private medical insurance
  • Free annual health check


  • To handle or field incoming customer enquiries to the relevant person, taking ownership until resolved
  • Coordinate the Customer correspondence following exhibitions/events, and working with inhouse sales associates for entry, follow up, or handover of sales lead/opportunity as required
  • Manage the daily run in terms of RFAs generated by in-field and Service, and selected higher value RFAs generated in house, plus T&Cs letters, and certificates as and when required
  • As part of the Customer Experience group, the ownership and management of UI Customer Concerns falls within this role
  • Coordinate at the request of Internal or External Sales, the provision of loan equipment to customers, in line with approval process
  • Work on a rota creating install requests to provide efficient installation of customer equipment post shipping. Liaise with Field Service Coordination for the scheduling of this this activity.
  • Ensure in house checks for Due Diligence have been completed as per procedure, and quality of CRM information is checked periodically.
  • Issue Forthcoming Availability Rota to UI division at start of the week.

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If you would like some more information before you apply please email me at

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  • Job Reference: 706200896-2
  • Date Posted: 7 September 2022
  • Recruiter: Reed
  • Location: Stansted, Essex
  • Remote Working: Some remote working possible
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent