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Customer Service Coordinator

Location
Stansted, Essex
Remote Working
Remote Working
Salary
£25,000
Job Type
Permanent
Posted
7 Sep 2022

My client is looking for a new Customer Service Coordinator to join their expanding team in their beautiful new offices in Stansted.

  • £25K
  • Monday - Friday

Benefits

  • Hybrid working
  • 50/50 Work from home & office split
  • Annual leave 23 days + bank hol ( 3 days may be required to be reserved for Christmas closure)
  • Defined contribution pension scheme - will match and double their employer contribution up to an employee contribution of 6% (6% employee + 12% employer = 18%)
  • Income protection
  • Private medical insurance
  • Free annual health check

Duties

  • To handle or field incoming customer enquiries to the relevant person, taking ownership until resolved
  • Coordinate the Customer correspondence following exhibitions/events, and working with inhouse sales associates for entry, follow up, or handover of sales lead/opportunity as required
  • Manage the daily run in terms of RFAs generated by in-field and Service, and selected higher value RFAs generated in house, plus T&Cs letters, and certificates as and when required
  • As part of the Customer Experience group, the ownership and management of UI Customer Concerns falls within this role
  • Coordinate at the request of Internal or External Sales, the provision of loan equipment to customers, in line with approval process
  • Work on a rota creating install requests to provide efficient installation of customer equipment post shipping. Liaise with Field Service Coordination for the scheduling of this this activity.
  • Ensure in house checks for Due Diligence have been completed as per procedure, and quality of CRM information is checked periodically.
  • Issue Forthcoming Availability Rota to UI division at start of the week.

If you think this role is for you please click APPLY now.

If you would like some more information before you apply please email me at

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Details

  • Job Reference: 706200896-2
  • Date Posted: 7 September 2022
  • Recruiter: Reed
    Reed
  • Location: Stansted, Essex
  • Remote Working: Some remote working possible
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent