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Customer Service Advisor

West Midlands
£9.90 Per Hour
Job Type
7 Sep 2022
Excellent Role Available Customer Service Advisors Wanted Based in Wolverhampton - flexible working arrangements Temporary to Permanent £9.90ph Full Time (Working hours between 6:00am - 11:00pm) Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in Wolverhampton. This is a fantastic opportunity to join a growing business that offers flexibility and hybrid working. If you have customer service experience, then this role could be for you! Role Summary: Acting as the first point of contact to both internal and external customers Managing incoming telephone calls/queries to client SLA standards Managing outgoing telephone calls/queries where necessary Managing customer e-mails to both SLA and Quality standards. Logging incoming calls and emails into incident ticketing tool Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas. Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators Maintain detailed and accurate records of actions taken to support the incidents resolution Maintain clear communication lines in line with company guidelines Identify major incidents and escalate where required Monitor all outstanding tickets Essential / Minimum Criteria: Solid and clear experience in providing 1st Line Support, ideally with a minimum of 1 year experience. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Willingness to provide flexibility with shift rota patterns, as required by the business Working arrangements: This is a temporary role that supports Internal and external Service Desks. The service desk is currently covered 06:00 to 23:00 X7 days a week (closed on Christmas Day). With a potential view of moving to 24X7 in H2 2021 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. If the above sounds of interest, please apply directly to the advert with your most up to date CV to best demonstrate your experience - Applications will be sifted through daily. Adecco are an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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  • Job Reference: 706062025-2
  • Date Posted: 7 September 2022
  • Recruiter: Adecco
  • Location: West Midlands
  • Salary: £9.90 Per Hour
  • Sector: Administration
  • Job Type: Temporary