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Customer Service Advisor

Wakefield, Yorkshire
£20,000 to £25,000
Job Type
1 Sep 2022

Pyramid8 are working with an expert telecommunications company who are looking for an additional member to join their team as a Customer Service Advisor.

This is a great opportunity for someone who is customer service driven, well organised and wants to exceed within an expanding business.

We are looking to speak to people who are from a telephone customer service background, who have a can-do attitude, who are willing to learn and progress within this role.

Duties and Responsibilities

- Deliver an outstanding level of customer service including dealing with customer queries via telephone and emails.

- Keep CRM system up to date.

- Liaise with internal departments, 3rd party partners, clients, and carriers to ensure that the order process runs smoothly.

- Co-ordinate new projects, providing regular feedback & updates to customers and account managers.

- Be the first point of contact for customers including but not limited to, dealing with equipment ordering, deliveries and appointing both in-house and 3rd party engineering source when necessary.

- Keep account managers and customers updated with the progress of their/customers' orders and faults.

For this role you must

- Have telephone customer service experience

- Be enthusiastic

- Be well organised

- Be able to multitask

- Have experience in working on in house CRM systems

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  • Job Reference: 699494654-2
  • Date Posted: 1 September 2022
  • Recruiter: pyramid8
  • Location: Wakefield, Yorkshire
  • Salary: £20,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent