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Customer Service Advisor

Merthyr Tydfil, Mid Glamorgan
Remote Working
Remote Working
Job Type
12 Sep 2022
Do you have fantastic people skills? Can you deliver a great customer experience? We are looking for Customer Service Advisors to take on this fantastic new customer service role based in Merthyr Tydfil. We are excited to be partnering with a fantastic client who is one of the UK's largest judicial services. We are looking for individuals to take on this Customer Service Advisor role, providing the front-line response to customers. If you want a great hybrid working opportunity, get in touch today! Salary: £19,831.50 per annum Hours: Monday to Friday 9.00am - 5.00pm Contract: Full time, permanent position. Working From Home once 6 weeks training is completed Location: Merthyr Tydfil, WFH Full training provided Full equipment provided Benefits of a Customer Service Advisor: Fantastic modern, open plan office space 25 days annual leave + bank holidays! Excellent career progression opportunities Free parking Pension scheme, and Simply Health cash plan Cycle to work scheme Childcare vouchers Retail discount card benefit scheme Responsibilities of a Customer Service Advisor: Taking inbound and making outbound calls to customers Calling to take payment in full from customers for specific fines and processing the payments If candidates cannot immediately pay in full, you will be transferring calls to bespoke teams Ensuring overall performance and targets are met Skills of a Customer Service Advisor: Previous customer service or sales experience is desirable Excellent communication skills and written English Basic IT skills Good interpersonal skills A resilient and self-motivated attitude Ability to work closely within a team Ability to objection handle and calmly manage more difficult customers If you would be interested in this fantastic position as a Customer Service Advisor in Merthyr Tydfil, please apply below. Red Recruitment (Agency)
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  • Job Reference: 710442176-2
  • Date Posted: 12 September 2022
  • Recruiter: Red Recruitment
    Red Recruitment
  • Location: Merthyr Tydfil, Mid Glamorgan
  • Remote Working: Some remote working possible
  • Salary: £19,831
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent