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Customer service advisor

Location
Anlaby, Yorkshire
Salary
£21,000
Job Type
Permanent
Posted
6 Sep 2022
Aquilo recruitment are working with a market leading manufacturing business to add 5 customer service advisors to their growing team - mon to fri - 1 in 3 weekends, need to be free to start on 27th sept - if you are looking for a new challenge with opportunities to progess this could be the role for you: Customer Service Representative Hide details To be an ambassador for the Company dealing with a variety of customers calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator. Job Responsibilities and Major Activities Work within a team to manage inbound and outbound call centre activity Capturing correct and concise information onto the computer system To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed. To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs. To correctly assign feedback calls via the customer survey portal in order to drive customer excellence. Take ownership of the call and undertake the relevant tasks to complete the customer s requirements fully Qualifications and Experience Well practised customer service skills, preferably obtained in a call centre environment Well proven communication skills Time Management Experience of using computer based systems Able to enter Data correctly and accurately Experienced team player Able to work on initiative Numerate and literate. To communicate with internal customers in order to drive customer service excellence. Able to work well under pressure NVQ 2 qualification in customer service is desirable
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Details

  • Job Reference: 705690359-2
  • Date Posted: 6 September 2022
  • Recruiter: Aquilo Recruitment
    Aquilo Recruitment
  • Location: Anlaby, Yorkshire
  • Salary: £21,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent