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Customer Service Administrator

Stroud, Gloucestershire
£19,000 to £21,500
Job Type
12 Sep 2022
Juice is delighted to be supporting a leading client in Stroud, in their search for Customer Service Administrator on a permanent basis. Main duties include: Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels Identify, investigate and resolve queries Process and progress accounts through our internal and external debt collection processes Ascertain full contact details (full name, telephone & address etc) and, obtain information on (previous) customers for tracing purposes, which involves liaising with letting agents, landlords, housing associations, etc. Process, analyse, cleanse and format data for debt collection purposes. Liaising with third party debt companies and solicitors daily regarding customers accounts, arranging pre-disconnection visits, processing visit results. Liaising with other departments within the company to sort out any issues preventing debt collection. Skill and Experience Ability to build rapport Confident and professional telephone manner Excellent attention to detail and investigative skills High level of numeracy, accuracy and problem-solving ability Experience of using multiple IT systems simultaneously Excellent listening skills, and verbal & written communication skills Ability to organise workload and multiple priorities Good computer literacy; adept with Microsoft Office and experience of bespoke software packages Working hours: 36.5 hours per week between the hours of 8.30-19.00 and 1 in 4 Saturdays If you would like more information on this fantastic role, please contact Pippa at Juice today for immediate consideration
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  • Job Reference: 710444541-2
  • Date Posted: 12 September 2022
  • Recruiter: Juice Recruitment
    Juice Recruitment
  • Location: Stroud, Gloucestershire
  • Salary: £19,000 to £21,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent