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Collections Specialist | Tempe, AZ - $19.00/hour

Tempe, Arizona
20 Sep 2022

Job Title: Collections Specialist

Start Date: Wednesday 09/21/2022

Location: Tempe, AZ | **WFH after 1 month of on-site training**

Pay: $19.00

Job Description:

Responsible for negotiating payments, attending to inbound calls, and initiating outbound calls for past due Auto Loan accounts.

The ideal candidate is available for an 8-hour shift between the hours listed below:

  • Monday-Friday: 6:00am to 10:00pm (typically 2 evenings shifts/week)

  • Saturday: 8:00am to 2:00pm (twice per month and end of month)

  • Sunday: 12:00pm to 6:00pm (once per month and end of month)

Essential Duties and Responsibilities:

  • Following is a summary of the essential functions for this job

  • Other duties may be performed, both major and minor, which are not mentioned below

  • Specific activities may change from time to time

  • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept

  • Place or receive calls in priority order as established by management

  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

  • Navigate and interpret various screens and relay information to clients accurately and professionally

  • Determine cause of delinquency and best course of action to assist delinquent customer

  • Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system

  • Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable

  • Order updated credit bureau report or initiate skip tracing process in accordance with established standards

  • Review files from Loan Services in accordance with established standards, if applicable

  • Initiate deferrals on accounts based upon written policy guidelines

  • Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards

  • Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures

  • Ensure that appropriate letters are sent to debtors

  • Process customers payments through electronic draft, if applicable

  • Process account maintenance transactions according to established guidelines


  • 1 year of Collections experience

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

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  • Job Reference: 716900215-2
  • Date Posted: 20 September 2022
  • Location: Tempe, Arizona
  • Salary: On Application