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Claims Associate - Motor Insurance

£20,000 to £23,000
Job Type
7 Sep 2022

Job Title:Claims Associate -Motor Insurance

Location: SurreyPackage: Up to £23k, depending on experienceJob Type: Permanent

Reports to:

Motor Claims Associate to Motor Claims Leader and Liability Claims Associate to Liability Claims Associate

The Role:

To support the business regarding the acquisition and retention of clients you will be expected to:-

  • Provide claims MI to clients together with high level overview of the information in line with agreed servicing
  • Attend site to support the client in relation to large or complex matters as and when required with a senior member of the team or Line Manager as necessary

Key Responsibilities:

Claims Handling

  • To assist clients with the presentation of their insurance claims
  • To demonstrate an appropriate level of technical claims knowledge in relevant classes of business
  • To negotiate and obtain settlement of claims, liaising with claimants, insurers and loss adjusters, as necessary
  • To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
  • Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard
  • To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate
  • To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
  • To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments
  • To demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments
  • To drive Insurers/Suppliers to deliver on their service standard commitments
  • To recognise urgent matters and prioritise and action them appropriately
  • To escalate, by way of referral, all claims outside of your personal authority, any complaints or suggestions that the company has failed to deliver an effective service or any other matter where support is required. Referrals should be to your Claim Leader in the first instance
  • Provide mentoring and support to less experienced members of staff.


  • Comply with regulatory requirements, industry codes of practice and the Company's own procedures and rules
  • Ensure that any clients with whom you deal are treated fairly at all times
  • Be aware of and manage any potential conflict of interest - escalate to line manager
  • Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so
  • Complete Broker Assess annually
  • Provide workflow information to line manager on a weekly basis in line with current requirements


  • Undergo training in line with agreed objectives and training development plan
  • Maintain and develop personal knowledge and skills through Continuing Professional Development (CPD)
  • Identify any new training requirements and highlight them to your line manager and/or training co-ordinator as appropriate.
  • Develop and maintain good working relationships with clients, colleagues, insurers and other suppliers
  • Immediately advise your Manager of any problem, issue or request which falls outside your authority, level of experience or knowledge, or which could in any way materially affect your effectiveness in your role
  • Undertake any additional duties which have been specifically assigned to you and/or may be reasonably requested by your Manager

Underlying principles

  • Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan
  • Demonstrate and be a role model for the Company's Values & Behaviours
  • Always look to add value in every aspect of your role
  • Take pride accountability and ownership of everything you do
  • Maintain a strong level of professionalism at all times
  • Be a strong team player both within claims and for the wider business
  • Be an active listener and a problem solver
  • Always actively participate and be ready to help and build others up

Person Specification:

  • Relevant
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  • Job Reference: 706201023-2
  • Date Posted: 7 September 2022
  • Recruiter: Lawes Consulting Group
    Lawes Consulting Group
  • Location: Surrey
  • Salary: £20,000 to £23,000
  • Sector: Banking & Financial Services
  • Job Type: Permanent