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Administrative Officer

Fareham, Hampshire
£10.52 Per Hour
Job Type
12 Sep 2022
Job Purpose: You will manage customer Ukraine email enquiries and respond to customer enquiries via email. Main Responsibilities: Respond to all customer contact through email channel, in line with agreed targets. Support the customer to access relevant services by: Empathizing with the customer's situation. Conveying a desire to meet the customers need. Providing accurate, meaningful, and consistent advice to customers ensuring that they understand the action which will be taken and see this through. Identifying specialist queries, and where necessary ensure an accurate referral is made to the right level of expertise so that the query is appropriately resolved. Managing the relationship with customers so that they are dealt with courteously, promptly, sensitively, and equitably and the County Council's policies on equality and diversity are upheld and demonstrated. Ensuring accurate records of all contact with customers are maintained on multiple computer systems. Working with all colleagues to ensure first time call resolution where appropriate and a customer experience which enhances the reputation of Hampshire County Council/Isle of Wight Children's Services Reporting any inconsistencies or problems in systems and scripts and identify any difficulties encountered, logging comments and complaints as they are received, so that the systems and processes can be continuously improved. Being digitally aware and champion the use of cost-effective self-service technology options, to support the most efficient customer journey/resolution. Being aware of the Council's aims, organisational values and behaviours and their impact on this post. To carry out the duties of the post in accordance with the Council's Equality and diversity policy and always uphold the reputation of Hampshire County Council/ Isle of Wight Children's Services. Proactively undertake training and self-directed learning to improve knowledge and skills, to achieve continuous improvement. Working as a flexible and effective team member, supporting other Customer Service Centre team members with their enquiries when necessary. Be punctual, reliable and presentable. Ensure continuous improvement: initiating, facilitating, and responding to change in a positive manner.Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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  • Job Reference: 710447737-2
  • Date Posted: 12 September 2022
  • Recruiter: Connect2Hampshire
  • Location: Fareham, Hampshire
  • Salary: £10.52 Per Hour
  • Sector: Administration
  • Job Type: Temporary