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2nd Line Field Engineer

Basildon, Essex
Job Type
12 Sep 2022
2nd Line Field Engineer - Basildon - £30K plus car Main Duties and Responsibilities Resolve service calls and complete any onsite visits are that required by the helpdesk Respond to customer requests and assist them with hardware or software issues Liaise with 3rd party supplier/solution providers to address customer tickets This role is prominently field based but may require the odd day in the office to cover sickness and holiday Knowledge, Experience and Skills Required Communication skills field engineers should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge Critical thinking field engineers must use logic to solve issues and develop more efficient systems Diagnostic abilities a key aspect of a field engineer s daily duties is diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential Problem-solving skills field engineers provide technical support for different projects, including the testing and maintenance of systems, so good problem-solving and troubleshooting abilities are useful in this role Have at least one-year experience in a similar role Strong Knowledge of Microsoft Operating Systems Able to demonstrate strong troubleshooting skills Good time management and ability to multitask Personal Characteristics Flexible, adaptable and calm when under pressure Willingness to learn Honest and Dependable Well-presented, personable, team players Customer and service focused Optional Become part of the 24/7 on call rota (paid per week/per call/per hour) Evening and Weekend overtime regularly available Company Car is available with this position (If required)
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  • Job Reference: 710450412-2
  • Date Posted: 12 September 2022
  • Recruiter: Nanotek Ltd
    Nanotek Ltd
  • Location: Basildon, Essex
  • Salary: £30,000
  • Bonus/Benefits: pension, benefits,car
  • Sector: I.T. & Communications
  • Job Type: Permanent