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1/2nd Line Support

Location
Crawley, Sussex
Salary
£25,000 to £30,000
Job Type
Permanent
Posted
12 Sep 2022
This is a great opportunity to join an exciting and growing IT services business that has seen a year-on-year growth for the last 5 years. The business offers a wide range of fully managed service including, IT managed services to a range of clients across the UK. This role will provide an exciting opportunity to work within a growing company with ambitious goals, with this role in particular providing growth and training opportunities within a fun and hardworking culture. As a 1st line support executive , you will be joining an exciting company that has seen year on year growth since forming 5 years ago. They offer fully managed services including, Managed I.T, Communications and Print services to a range of clients across the UK and keen to find someone that has worked in an MSP and keen to progress their skills. The company offer excellent growth potential and additional training and certification. This role will provide an exciting opportunity to work within a growing company with ambitious goals, with this role in particular providing growth and training opportunities within a fun and hardworking culture. This role will involve supporting the I.T infrastructure of our clients specifically with in the South East and ensure their I.T systems are running smoothly. Responsibilities of the 1st Line support Executive Respond to either first line support or end user software or hardware queries via email, phone or face to face. Work with Head of IT and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Maintain a strong customer focus at all times. Attend client sites for service and review meetings as and when required by the business. Keen to grow and develop with the company. Skills for the 1st tier Support Executive:- Good understanding of domain environments Good understanding of AD Ability to setup AD, make changes, migrate to new servers, diagnose & resolve problems. Good workstation maintenance/troubleshooting Ability to deal with any issue arising from supported environment. Good network knowledge All aspects of routers, switches, AP s, network protocols, fibre links. Good understanding of virtualisation. Experience in managing and configuring backup solutions. Good understanding of office 365, Mac and google workplace environments Previous MSP experience preferred. Driving licence essential Apply today
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Details

  • Job Reference: 710440420-2
  • Date Posted: 12 September 2022
  • Recruiter: Cloister Resourcing Ltd
    Cloister Resourcing Ltd
  • Location: Crawley, Sussex
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent